Are you passionate about technology and eager to begin your career in IT? Mastercopy, a family-run business with over 35 years' experience providing top-quality document, print, and IT solutions across the UK, is looking for an enthusiastic IT apprentice to join their team. Through our partnership with Baltic Apprenticeships, you'll receive expert training, mentoring, and hands-on experience to build the skills and confidence you need to launch a successful career in IT support. Join a friendly, supportive team where you'll make a real impact from day one. Working closely with the IT team, you'll help maintain smooth operation of systems and contribute to delivering excellent service to our customers. Full training and ongoing mentoring will be provided to help you develop your skills and confidence as you build a strong foundation for your IT career. In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Install, configure, and maintain copiers, printers, and other peripheral devices. Support and troubleshoot networked devices, connections, and related technical issues. Provide technical assistance to staff via phone, email, and other communication channels. Respond to IT issues, including those related to hardware, software, and network systems. Assist in setting up new equipment and ensuring smooth deployment across the organization. Maintain accurate documentation of tasks, solutions, and escalate complex issues when required. Work collaboratively with the IT team to deliver excellent support and service. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Keen interest in technology, IT systems, and problem-solving. Good customer service skills with a helpful and approachable attitude. Confident and clear communicator, both verbally and in writing. Willingness to learn new technologies and develop technical skills. Ability to work effectively as part of a team and follow guidance from mentors. Good organisational skills with attention to detail and accuracy. Proactive, motivated, and able to take initiative when faced with challenges. Full UK driving licence and access to a car Grade 5 in English & Grade 4 in Mathematics Salary, Hours&Benefits: £16,770 per annum 8:30am-5pm Monday to Friday 20 days holiday bank holidays 3 days for Christmas shut down Opportunity for specialist training and development This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT. You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. INDIT