Position: Breakdown Controller
Location: Halifax
Salary: GBP 27,810
Shift: Monday:Friday8.30am:5.00pm
Contract:Permanent
Benefits:Pension: 6 employer, 5 employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking
Duties of the Breakdown Controller
- To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK.
- Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times.
- The breakdown controller will action customer repair and breakdown requests in a timely and cost effective manner.
- Effectively liaise with customers regarding enquiries.
- Manage customer calls/emails and log repair notifications.
- Allocate appropriate Field Service Engineer response to meet customer requirements.
- Proactively liaise with customers to updated on the reported job progress.
- Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- Ensure that all field service vehicle parts sales are recorded accurately and promptly.
Required skills for the Breakdown Controller
- Experience gained in a similar breakdown controller role ideally within the commercial vehicle sector
: Knowledge of the HGV sector would be an added bonus
: Experience in dispatch and coordination
: Strong communication and organisational skills
: Knowledge of vehicle maintenance and repair processes
: Ability to work independently and in a team
: Computer literacy, including proficiency in Microsoft Office
: Experience in a customer service role is a plus
: Ability to work under pressure and handle emergencies effectively
: Relevant qualifications in logistics, mechanical engineering, or related fields are advantageous
If this Breakdown Controller role is of interest please apply to this advert with an updated copy of your CV