Case Manager (Mortgage Services) Must live within 20 miles of Norwich
Brand: Haysto The UKs No.1 Specialist Mortgage Broker
Salary: £25,000 basic + bonus (OTE £28,600)
Location: Norwich (Full-time, office-based)
Hours: MonThurs 9am6pm, Fri 9am5pm
Start: April/May 2026 (interviews ongoing)
Why Join Haysto?
* 36 days holiday (including your birthday)
* Company pension
* Share scheme own a piece of the business
* Referral programme
* Regular company events
* Clear progression pathways
* Casual dress
About Us
Haysto is the UKs leading specialist mortgage broker, known for solving complex cases others cant. With a 4.9 Trustpilot rating and winner of the 2025 Treating Customers Fairly Award, were scaling fast in 2026 following our partnership with Experian.
The Role
As a Case Manager, youll take ownership of mortgage applications from submission through to offer. Youll keep cases moving, solve problems quickly, and deliver a seamless customer journey.
Your work directly impacts speed to offer, customer satisfaction, and overall performance.
What Youll Do
* Manage a pipeline of applications through to completion
* Review lender feedback and ensure criteria is met
* Liaise with lenders, solicitors, and customers
* Maintain compliance and accurate documentation
* Proactively resolve issues and prevent delays
* Work closely with advisers and internal teams
* Keep customers informed throughout
What Were Looking For
* Strong admin or case management experience
* Excellent communication skills
* Highly organised with great attention to detail
* Able to manage multiple cases in a fast-paced setting
* Confident handling high customer interaction
* Proactive, accountable, and solutions-focused
* Strong IT skills and a team-first mindset
Why Haysto?
Were a high-performance, high-trust team where ideas are welcomed, momentum matters, and results are owned. If you want to be part of a fast-growing, tech-driven business making a real impact, we want to hear from you.
Apply now or contact Darren Robins, Head of Talent, on 01603 249267.
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