Permanent | 37 hours per week | Salary: £48,000
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Based at Ptarmigan House, Shrewsbury (travel to STAR homes required)
Lead excellent tenancy and neighbourhood services - and be STAR's safeguarding lead
STAR Housing is seeking an experienced Neighbourhood Manager to lead and manage tenancy and neighbourhood management services across all areas of our operations. This pivotal role drives performance, ensures legal and regulatory compliance, and leads service improvement - with organisational responsibility for safeguarding.
Reports to: Head of Housing | Responsible for: Housing Officers
Key responsibilities
· Lead, develop and performance-manage geographically dispersed Housing Officers; set objectives, appraise performance and build a high-performing, customer-focused culture.
· Oversee tenancy management including tenancy audits/check-ins, breaches, abandoned properties, succession, enforcement action and (where required) court attendance.
· Manage neighbourhood services: inspections (including block checks and fire safety compliance), community engagement and environmental improvement initiatives.
· Lead on community safety, ASB and domestic abuse case oversight; work with partners (police, social services, community safety) to achieve timely, sensitive outcomes.
· Act as STAR's safeguarding lead: ensure staff training, robust referrals tracking, multi-agency working and up-to-date policies and procedures.
· Ensure compliance with housing legislation and Regulator of Social Housing standards; act as a key point of contact for audits/inspections and support access for property safety works.
· Manage the Neighbourhood Services budget; monitor expenditure, deliver value for money and report financial and performance outcomes to SMT.
· Lead continuous improvement projects, using data and resident feedback to streamline processes and improve resident experience.
What we offer
· Local Government Pension Scheme (LGPS).
· Annual leave: 28 days rising to 33 days after 5 years (plus