Helpdesk Manager Facilities Management / Building Services
Location: Brentwood, Essex
Salary: £45,000
A leading Facilities Management / Building Services company is seeking an experienced Helpdesk Manager to oversee its fast-paced service desk operations based in Brentwood, Essex.
This is a key role responsible for managing a team handling reactive maintenance requests, PPM scheduling, engineer coordination, and client communication. You will act as the central link between clients, engineers, and management to ensure seamless service delivery.
Key Responsibilities:
* Lead and manage the helpdesk team to deliver high-quality customer service
* Oversee incoming reactive maintenance requests and allocate jobs efficiently
* Schedule engineers for PPMs and call-outs
* Monitor SLAs, job progression and ensure timely completion
* Build and maintain strong relationships with clients and subcontractors
* Produce reports, track KPIs and support continuous improvement
* Support onboarding and training of new desk staff
* Assist with system optimisation and process improvements
Requirements:
1. Experience managing...