Overview
Reception and Customer Service (Placemaker) at Places Leisure. You will work in a fun, lively environment with likeminded people, helping to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service while promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
We are Places for People Group, a social enterprise, focused on building communities and delivering services to help people thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive.
More About the Role: We have an exciting opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure.
We will offer ongoing training and development opportunities, including Customer Service and Sales learning, regular webinars and seminars to develop sales performance, and opportunities to develop cross skills in lifeguarding, swimming teaching, and more.
Responsibilities
* Inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
* Ability to multi-task and manage daily operational tasks with strong execution and confidence.
* Advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
* Ability to use sales tools and techniques documented by Places Leisure membership management.
* Sales focused and target driven.
* Deliver first class customer service and engage with customers in a friendly and professional manner, going above and beyond to uphold high standards.
Qualifications
* You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
* You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
* Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
* You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
* Sales focused and target driven individual.
* You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
* We align with the Real Living Wage foundation
* A bonus scheme for all colleagues at 2%
* Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
* Flexible working (including part time working, shift work and more)
* An opportunity to purchase additional annual leave
* Lots of opportunity to access ongoing personal learning and development
* Access to our Company Pension scheme
* Cashback plan for healthcare costs – up to £500 saving per year
* Discounts of up to 50% on activities, centre shop and cafes
* Extra perks including huge discounts and offers from shops, cinemas and much more.
What’s next?
If you meet the criteria and are ready to take the next step in your career, apply using our simple 5 minute application process. Upload a CV and a supporting statement demonstrating how you meet the role requirements.
Please note that we may close the closing date early if we receive a large number of quality applications. If you are interested, apply immediately to avoid disappointment.
If you are using a mobile device, ensure your CV is stored in the cloud (e.g., Google Drive, OneDrive, Dropbox).
At Places for People, safeguarding is everyone's responsibility. We follow robust safeguarding policies and procedures, including pre-employment checks where applicable (e.g., DBS checks) to promote a safe working environment. By joining Places for People, you are expected to contribute to our safeguarding culture and report concerns to protect those in our communities.
Armed Forces - We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, veteran (including wounded, injured and sick), cadet instructor and military spouse/partner, who meets the essential criteria for the vacancy.
Disability Confident - We are a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment having substantial and long-term negative effects on daily activities.
Neurodivergent – Neurodiverse applicants who meet the vacancy criteria will be guaranteed an interview.
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