Summary: We are delighted to be supporting a global leading manufacturing company with their searches for a full time and permanent Customer Service Representative. Our client is an organisation that deeply cares about its employees and in building a sustainable future for all, by implementing continuous improvements in sustainability and ecology across its entire function Key responsibilities: Sales & Customer Communication * Proactively follow up with customers to promote products and ensure effective communication across all touchpoints. * Respond to customer inquiries regarding product ranges, applications, production lead times, pricing, and delivery schedules. * Manage contract renewals through negotiation of pricing, specifications, and delivery terms in line with established sales frameworks to maintain strong customer relationships. Order Processing & Data Management * Accurately process incoming orders to ensure timely and efficient delivery, while coordinating internally with administration, purchasing, and logistics teams. * Monitor order progress, identify potential issues, and maintain clear communication to support on-time delivery and customer satisfaction. * Maintain and update product and pricing information in internal systems, including price adjustments, indexations, and the introduction of new products to the customer portfolio. Customer Relationship Management * Handle all i...