Customer Service Coordinator 📍 Full-Time | Monday – Friday | 10am – 6pm
ÂŁ25,000 - ÂŁ29,000
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector.
This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.
The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.
The Role You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish.
Duties will include:
Handling incoming calls from customers, engineers, and internal teams
Managing a busy shared inbox and responding within required timeframes
Raising and logging new jobs onto internal systems and client portals
Scheduling and allocating works to engineers
Managing urgent and reactive call-outs
Supporting engineers with on-site issues where required
Updating customers on job progress and resolving queries
Handling complaints professionally and efficiently
Closing completed jobs accurately on the systemWhat We’re Looking For
Previous experience within a helpdesk, scheduling, customer service, or coordination role
Strong organisational and multitasking skills
Excellent communication skills, both written and verbal
Professional and confident telephone manner
Good attention to detail and administrative ability
Experience using Microsoft Office, particularly Word and Excel
Ability to work well under pressure in a fast-paced environment
A proactive and team-focused attitudeAdditional Information
Monday to Friday working hours: 10am – 6pm
Weekend callout rota: 1 week in every 4
Permanent full-time positionThis is a fantastic opportunity to join a supportive and growing team where you can develop your skills within a stable and busy environment