Senior customer relations officer (Complaints) - 6 month contract Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis. Main Responsibilities: Accurately managing a complaint caseload Working closely with the FOS Undertaking route cause analysis Contribute to Treating Customers Fairly (TCF) and raising conduct issues Keep up to date with regulatory developments Play a role in improving customer experiences Key Skills: Strong FCA regulatory knowledge for complaints handling Strong understanding of the FOS Excellent communication and interpersonal skills. If this sounds of interest, click apply OR email your interest to 'milly.gray@oliverjames.com'.