* Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)
* L&G Business Unit: Legal & General Retail
* L&G sub Business Unit: LGI
* Primary Location: Homebased England & Wales
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for an experienced and relationship‑focused Claims Relationship Manager to join our Group Protection Claims team. Offering a salary of up to £56,000 depending on experience. In this role, you’ll manage a portfolio of key accounts, delivering a proactive and high‑quality claims service while building strong relationships with clients, advisers and stakeholders.
This is a great opportunity to combine your technical claims expertise with relationship management, influencing outcomes and making a real impact on customer experience.
What you’ll be doing:
* Managing and assessing Group Protection claims within a defined portfolio, making fair and balanced decisions on liability
* Building and maintaining strong relationships with IFAs, employers and external partners
* Delivering a high-quality account management service across pre and post‑sale activity
* Collaborating with internal teams to provide insight and performance data on schemes
* Supporting sales and retention activity through presentations and stakeholder engagement
* Authorising claim payments, medical evidence and rehabilitation support within agreed authority levels
* Identifying opportunities to improve processes, service delivery and customer outcomes
* Mentoring and supporting colleagues to develop capability across the team
Who we’re looking for:
* Strong experience in claims assessment, ideally within Group Protection
* Excellent relationship management and stakeholder engagement skills
* Ability to make sound, balanced decisions using analytical thinking
* Strong communication skills, both written and verbal
* Good understanding of regulatory and legislative requirements
* Experience using insight and data to inform decisions and improve performance
* Proactive and customer‑focused approach to delivering outcomes
* Interest in developing further technical expertise within claims and protection products
Benefits we offer:
* The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
* There are many discounts we offer – both for our own products and at a range of high street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
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