Job Description
About the Role
We are seeking an enthusiastic and technically minded Internal Technical Sales Support Engineer to join our growing team. This role is ideal for someone with an electrical or electromechanical background who enjoys solving problems, supporting customers, and working closely with a field sales team.
You will become a key point of contact for incoming technical enquiries, helping customers identify the right products and solutions for their industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience.
Key Responsibilities
1. Handle incoming inquiries from customers and salespeople, providing technical guidance and product support.
2. Interpret customer requirements to recommend suitable electrical or electromechanical solutions.
3. Support the preparation, follow-up and clarification of technical quotations.
4. Assist external sales engineers by resolving customer issues and supplying supporting documentation.
5. Build strong technical understanding of the companys product range and applications.
6. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems.
7. Liaise with engineering, manufacturing and purchasing teams to ensure correct product spe...