Specialist Housing Partner (Independent Living Housing Officer)
Join to apply for the Specialist Housing Partner (Independent Living Housing Officer) role at Accent Group Ltd
Location: Covering schemes in Yorkshire, currently 26 hours at Aurelia House in Bradford and 9 hours at a scheme in Leeds, Onsite
Salary:£29,580 per annum
Permanent, 35 hours per week, Monday – Friday 9am‑5pm.
Thousands of families across the country rely on us for a safe, affordable home. As the housing crisis deepens, the work we do has never been more important.
The role
As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What you’ll do
* Be a visible, supportive presence in our schemes, building strong relationships with residents.
* Work closely with lettings teams to ensure smooth move‑ins and positive first impressions.
* Encourage community engagement and help residents live independently for as long as possible.
* Tackle issues like rent arrears, anti‑social behaviour, and tenancy management with confidence and care.
* Collaborate with internal teams and external partners to deliver joined‑up support.
Why this role matters
You won’t just be managing housing — you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
Salary
The salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements will receive 5% or 10% below the spot salary.
About you
* Experience delivering housing management services within a specialist or generic housing context.
* CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards); or qualified through experience.
* Strong understanding of anti‑social behaviour management and rental income collection processes.
* Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
* Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
* Knowledge of safeguarding practices within a housing context.
* Willingness to travel regularly to other Accent sites and off‑site meetings as required.
Successful candidates will undergo a DBS check.
Interviews
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect– A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Date: 31st October via Teams.
Stage 2: A Place to Show Your Strengths– An in‑person interview with behavioural and scenario‑based questions focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Customer Service Questionnaire in advance. Date: 7th November at our Bradford office.
Future and benefits
28 days of holiday plus bank holidays (pro‑rata for part time) – an extra day to celebrate your birthday and the option to purchase more.
Access to an online GP, gym discounts, a dedicated day to volunteer.
Defined Contribution and Defined Benefit pension schemes through salary sacrifice.
Life assurance at three times your salary for all colleagues.
If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met.
For queries, email PeopleServices@accentgroup.org.
Recruitment agencies
We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Legal and EEO statements
Please note candidates must have current eligibility to live and work in the UK; Accent does not currently hold a sponsorship licence.
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