Job Summary
Complex Care Manager
We are looking for a kind, compassionate and resilient Complex Care Manager to join our team at Time4U LTD.
As Complex Care Manager, you will act as a visible role model of Time4U values, providing effective leadership to front line staff, driving performance, and ensuring the consistent delivery of high‑quality services.
Key day‑to‑day duties
* Managing services to full KPI and compliance standards, ensuring they are always audit‑ready
* Leading incident investigations, safeguarding management, and HR processes with timely and effective action
* Building and maintaining strong external stakeholder relationships to protect and enhance organisational reputation
* Coaching and developing staff, ensuring 100% completion of mandatory training, and identifying talent through the PDR process
* Driving staff recruitment, communication, and performance management to maintain a positive, consistent team culture
* Leading service delivery for new client implementations and embedding innovation to support people with complex needs
* Ensuring best practice is shared across services in partnership with other CCMs
Additional Job Responsibilities
Ensuring clients are at the centre of the care your staff are delivering.
Managing the team day‑to‑day and ensuring the required standards are met daily.
Ensuring systems are kept to a high standard and meet organisational requirements.
Monitoring incidents and ensuring quality reporting.
Managing formal probation, supervisions and appraisals in a timely manner; creating rotas monthly to ensure the correct number of staff and skills are allocated as needed.
Protecting the welfare of individuals supported by the service.
Implementing the quality assurance system and submitting reports to the manager.
Maintaining all support plans in accordance with the services policy and audit records.
Acting as a problem‑solver, resolving team conflicts or between service users, deploying a team with mixed skills to ensure a healthy balance.
This is a leadership role requiring strong knowledge of CQC and other regulatory requirements, excellent problem‑solving skills, and the ability to inspire and motivate teams while delivering outstanding, client‑focused outcomes.
Person Specification / Qualifications
Essential
* NVQ Level 5
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About Us
Time4U is a leading provider of complex supported living services, championing the needs of complex and high‑risk individuals within the community. Registered and regulated by the Care Quality Commission (CQC), we deliver a solution‑focused approach, making us the trusted choice for Local Authorities and Integrated Care Boards across England.
We live and work by our values: Elevate, Nurture, Aspire, Bespoke, Listen, Enrich.
Job Details
Date posted: 27 October 2025
Salary: £34,000 to £36,000 a year with additional £1,500 on call payment
Contract: Permanent
Working pattern: Full‑time
Location: 116 Maidstone Road, Chatam, Kent, ME4 6DQ
Reference number: E0438-25-0007
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