3 months contract with a Local Authority Job Summary: • Southwark Council is seeking a Parking Debt and Complaints Officer to support the Parking and Network Management service. • The post holder will manage PCN-related debt and enquiries at the warrant stage, ensuring cases are reviewed accurately, evidence is assessed fairly, and responses are completed to a consistently high standard. • This role requires strong knowledge of parking legislation, enforcement processes, TEC procedures and back-office parking systems. • The officer will also liaise with Enforcement Agents, courts and internal stakeholders to ensure the timely and effective management of parking debt and associated complaints. Key Duties/Accountabilities (Sample): • Handle PCN-related casework at the warrant stage, including appeals, enquiries and representations. • Review and weigh evidence for complaints, Member enquiries and warrant-stage challenges. • Respond to Statements of Truth (SOT) and N244 applications. • Liaise with TEC (Traffic Enforcement Centre), local County Courts and Enforcement Agencies. • Manage correspondence and Stage 1 complaints at the Warrant of Control (WoC) stage. • Monitor and reconcile parking income, Enforcement Agent activity and performance. • Process breathing space and DRO (Debt Relief Order) notifications relating to parking debt. • Apply knowledge of relevant parking legislation, including CPR 75. • Maintain high standards of accuracy, case recording and data integrity. • Support the wider Parking and Network Management team with administrative duties and service delivery. Skills/Experience: • Minimum 1 year of back-office Parking Services experience, including handling PCNs (essential). • Strong understanding of parking enforcement processes, warrant progression and statutory requirements. • Experience working with TEC, County Courts, Enforcement Agents and related legal procedures. • Ability to assess evidence, make informed decisions and produce clear written responses. • Knowledge of SOT, N244 applications and Warrant of Control processes. • Familiarity with CPR 75 and relevant parking legislation. • Strong administrative, organisational and record-keeping skills. • Excellent written communication skills for handling formal correspondence and complaints. • Ability to work independently while meeting deadlines and accuracy standards. • Professional, calm and resilient, particularly when dealing with sensitive or escalated cases. Additional Information: • The closing date: 27/12/2025. • Hours: 36 per week. • Work Pattern: 2 days in office, 3 days – WFH. • Location: 160 Tooley Street, Southwark, Surrey, SE1 2QH.