Job Summary RecQuest is supporting a respected and forward‑thinking law firm in recruiting a Mediation & Litigation Assistant. This is a varied, client‑focused role offering exposure to both mediation and litigation, ideal for someone looking to grow within the legal sector. Key Responsibilities • Act as a warm and professional first point of contact for client enquiries. • Explain the mediation process and handle client questions, often by phone. • Coordinate appointments, manage correspondence, and oversee logistics. • Complete conflict checks, prepare quotations, and take initial instructions. • Support client communication throughout mediation and assist with Legal Aid administration. • Set up, maintain, and close electronic legal files to LEXCEL standards. • Conduct supervised research and gather case information • Draft letters and documents, support billing, and assist with audits. • Contribute to process improvements and help with onboarding new colleagues About You • Strong administrative skills and confidence using MS Office .• Excellent communication, organisation, and attention to detail .• Empathetic, resilient, and able to work independently and as part of a team. • Interest in family law, mediation, or dispute resolution. • GCSEs in Maths and English required; legal or office experience preferred. • Experience with case management systems is an advantage. Benefits • 25 days holiday plus bank holidays, plus your birthday off. • Contributory pension scheme after 3 months .• Comprehensive wellbeing support, including occupational sick pay, income protection, counselling, and access to a 24/7 GP service. • Healthcare cash plan with retail and gym discounts. • Discounted legal services and a free basic Will .• Learning and development funding, in‑house training, and regular social events. If this sounds of interest, please do apply now with RecQuest!