Job Details
* Job Category: Administrative
* Vacancy Type: Permanent
* Employment Type: Full time
* Salary: £26,707 – £30,378
* Location: Chelmsford
* Faculty/Prof Service: Financial Services
* Closing Date: 04/01/2026
* Reference Number: 3790
Documents
* Job Description Person Specification (PDF, 900.03kb)
* Candidate brief (PDF, 2315.48kb)
About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About The Role
Financial Services provides a challenging and interesting environment for self‑motivated individuals looking for an exciting challenge. The post holder will be responsible for receipting and reconciling all income by providing an efficient, quality and customer-focused income collection service. Responsibilities also include providing a professional, customer‑focused service dealing with student tuition fee enquiries. (A full list of duties and responsibilities can be found within the job description).
With an A‑Levels or an NVQ level 3 qualification, you will have previous experience in a customer service environment dealing with data entry of financial transactions or a desire to develop these attributes. You are numerate, IT literate with a sound knowledge of Microsoft Office. You have good communication, interpersonal and organisational skills, an eye for detail and the ability to meet deadlines are essential.
The University will support the professional development in the role by funding study towards AAT (or equivalent).
Information
Interviews will be held in person in Chelmsford week commencing January 26th 2026.
Informal enquiries can be made to Ryan Yates, Income Team Leader via email at ryan.yates@aru.ac.uk or Michael Phillips, Financial Operations Manager at michael.phillips@aru.ac.uk.
Benefits
We have an agile working culture and offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
Diversity and Inclusion
We are committed to safeguarding and promoting the welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on shortlisted candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government’s immigration points‑based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
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