Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites.
This role is ideal for someone who enjoys variety from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations.
The Role
You will help ensure that the organisation s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems.
Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards.
Key Responsibilities
Provide first and second line IT support for hardware, software and system related queries
Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment
Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment
Assist with installation, upgrades and changes to existing IT systems and infrastructure
Maintain accurate records of equipment, assets and system configurations
Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs
Support users with guidance and training when new systems or software are introduced
Carry out routine checks, updates and preventative maintenance on IT equipment across various sites
Assist with technical projects and provide practical support to wider technology teams when required
Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment
Essential
Experience supporting Windows operating systems and Microsoft Office applications within a networked environment
NVQ Level 3 in an IT-related subject or equivalent practical experience
ITIL Foundation certified or willing to work towards the qualification
Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments
Confident communicator able to explain technical issues clearly to both technical and non-technical users
Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment
Highly organised with the ability to work independently when required
Full UK driving licence and willingness to travel between sites as part of the role
Desirable
Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint
Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems
Previous experience working within a large multi-site organisation