Customer Service Advisor – Bilingual (Healthcare Sector)
Location: London (Hybrid – 1 day office / 4 days remote)
Salary: £25,000 – £28,000 per annum (DOE)
Overview
An exciting opportunity has arisen for a confident and driven Customer Service Advisor to join a growing organisation within the healthcare sector. This role is central to supporting clients through an important and often sensitive journey, requiring empathy, excellent communication skills, and strong attention to detail.
The organisation offers a supportive and inclusive culture, with a strong focus on work-life balance and employee wellbeing.
Key Responsibilities
1. Provide clear and professional guidance to clients on available programmes and services via telephone
2. Support individuals throughout the enrolment process, ensuring a smooth and positive experience
3. Handle enquiries across multiple channels including phone, email, and instant messaging
4. Deliver a high standard of customer service with a professional telephone manner
5. Demonstrate empathy and sensitivity when dealing with complex or personal situations
6. Manage workload effectively, ensuring timely responses and follow-ups
Candidate Requirements
7. Previous experience in customer service (minimum 1 year)
8. Strong organisational skills and ability to manage time effectively
9. Confident communicator with a professional and empathetic approach
10. Good working knowledge of Microsoft Office
11. Interest in healthcare or patient-focused environments is advantageous
Language Requirements (Essential)
12. Fluent spoken and written English
13. Fluency in either French or Italian (spoken and written) is essential
Candidates must be able to communicate confidently and professionally in both languages.
Working Arrangements
14. Hybrid working model (1 day per week in the London office with possibility to increasing to 2 days in the future)
15. Full-time, permanent position
16. Compressed 4-day working week available after training
17. Birthday leave offered upon successful completion of onboarding
Benefits
18. Salary (£25,000 – £28,000 DOE)
19. Private medical insurance
20. Life insurance
21. Company pension scheme
22. Health & wellbeing programme
23. Cycle to work scheme
24. Casual dress code
25. Company events
26. Sick pay
27. Remote working options
Additional Information
28. Applicants must have the right to work in the UK
29. Opportunities available within a diverse and inclusive team environment
30. Early application is encouraged, as the role may close once sufficient applications are received