We are excited to present an excellent opportunity for a Sales Coordinator role based in Stoke-on-Trent. Our client, a leading company in the HVAC industry, is seeking a dedicated and proactive individual to join their team. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service and sales support. Located in Stoke-on-Trent, our client’s branch is part of a larger network that prides itself on high-quality products and services. The successful candidate will play a crucial role in ensuring the smooth operation of the branch, contributing to the company's growth and success in the region. Job Title: Sales Coordinator Salary: Competitive Location: Stoke-on-Trent Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 4:00 pm (1-hour unpaid lunch break) Key Responsibilities: Core Values: Adopt, encourage, and enforce the company's core values and principles. Order Processing: Accurately process customer orders and enquiries, ensuring complete satisfaction. Purchasing: Purchase necessary items from internal and external suppliers in accordance with company guidelines. Stock Transfers: Liaise with other branches to manage stock transfers efficiently. Customer Communication: Keep customers informed about delivery, shortages, and completions. Transport Costs: Quote transport costs accurately and maximise cost recovery. Delivery Coordination: Ensure efficient and cost-effective transportation of sales orders. Pricing: Collaborate with the Branch Manager and Regional Business Development Manager on pricing quotations. Sales Opportunities: Maximise sales opportunities and business development within the area. Promotions: Promote company products and services at every opportunity. Discount Management: Amend discount changes on the system in accordance with company procedures. Stock Levels: Maintain correct stock levels by liaising with the Branch Manager. Credit Control: Work with the Credit Control department on customer credit accounts and trade counter cash sales. Daily Duties: Complete daily duties such as despatching, filing, and updating records. Payment Handling: Handle cash and credit card payments accurately and report them correctly. Skills & Qualifications: Experience within the HVAC industry (ideal) Experience in a similar role or environment NVQ Level 2 in Business Administration or Customer Service (ideal) Industry/product knowledge (ideal) EFAW Certificate and Fire Warden training (advantageous but not essential) Proficient PC Skills with MS Packages Benefits: 25 Days holiday plus 8-days bank holiday Corporate work wear Company pension contribution matched at 4% Gold Member of the Mental Health Charter Online retail discounts & savings including gyms, holidays and food shopping Occupational short- and long-term sick pay Life Assurance Community Days Long Service Awards (extra days holiday & voucher) Christmas closure This role offers a fantastic opportunity to join a thriving branch and contribute to its success. If you are a motivated individual with the required skills and experience, we encourage you to apply ASAP and become part of a dynamic team.