Job Req ID: 52536
Posting Date: 30th October 2025
Function: Managed Service
Location: Exeter Police HQ or Dorset HQ
Salary: Competitive + excellent benefits
Why this job matters
This role is critical to ensuring the continuous operation of the network and communications infrastructure that supports Devon & Cornwall and Dorset Police forces. By leading the delivery of Network, Airwave and Field Mobile services, you’ll help maintain secure and reliable systems that enable frontline officers to communicate and respond effectively. Your work directly underpins public safety, ensuring vital “blue light” services remain available whenever they are needed most.
Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
* Lead the operational delivery of the Network, Field Mobile, and Airwave Towers, ensuring compliance with contractual obligations, SLA/KPIs, and ISO20k standards.
* Manage, coach, and develop a technical team, allocating resources effectively to balance operational incidents, changes, and project delivery while fostering a collaborative and continuous improvement-focused environment.
* Act as a technical escalation point for major incidents (P1s) and oversee the identification, tracking, and mitigation of risks, threats, vulnerabilities, and end-of-life devices across the client estate.
* Maintain strong stakeholder relationships with client tower leads, acting as a single point of contact for escalations, queries, and reporting, and facilitating effective two-way communication.
* Ensure accurate documentation, reporting, and team capability tracking, and support recruitment, skills development, and succession planning to maintain a fully resourced and high-performing team.
The skills you’ll need
IT Infrastructure
Incident Management
Decision Making
Performance Management
Inclusive Leadership
What we'd like to see on your CV
* Clear and concise communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
* Experience applying ITIL principles to manage Incidents, Changes, Problems, and Service Requests, ideally working towards or holding ITIL4 Foundation certification.
* Ability to plan, schedule, and allocate work within a technical team to ensure tasks are completed efficiently while maintaining service quality.
* Problem-solving and decision-making skills, with the ability to prioritize critical tasks and overcome operational challenges.
* Experience leading technical teams, fostering a collaborative and positive team environment, and supporting the development and performance of team members.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.