Social network you want to login/join with:
Are you passionate about technology, customer success, and looking for a career in a fast-paced emerging sector?
Jonas Sports is a rapidly expanding software company specialising in providing cutting-edge solutions to over 50 professional sports clubs across the UK. We are dedicated to delivering innovative software solutions tailored to the unique needs of sporting organisations. We do this by providing market-leading, mission-critical software solutions including Epos, eCommerce, and CRM systems. At this exciting stage of growth, we are seeking to appoint an experienced and enthusiastic Support Technician for a role within our operations department to work as part of a team delivering first-class customer service to our customers in the sports sector.
Working Locations: Home/Office/Customer *Note: Only candidates who are eligible to live and work in the UK need apply*
Hours: 37.5 per week (full time) + Out of Hours Emergency Support
Contract: Permanent
Key Responsibilities:
* Logging and progressing 1st/2nd line Support Calls using an established support system.
* Follow up “customer care” calls.
* Promote the latest products and services to the customer base.
* Set, maintain, and exceed customer service standards.
* Work to an agreed set of KPI and SLA standards to ensure customer satisfaction.
* Progress all outstanding calls and ensure they are resolved within relevant time scales.
* Provide out of hours emergency support to our customer base on a rotational basis.
* Produce internal and external training documentation for our goods and services.
* Deliver new and existing products and services in a timely and professional manner.
* Implement systems at customer premises and provide training to key stakeholders when required.
* QA new product releases and update the User Documentation.
* Other duties as dictated by line management.
Requirements:
* Analytically minded and strong at problem-solving.
* Excellent communication skills, including phone manner.
* Good organisation and time management skills.
* Prioritisation and calmness under pressure.
* Basic Windows 10 knowledge and experience.
* Full UK clean driving license and use of a personal car.
Preferred Qualifications:
* Experience in a customer support role, preferably on an IT Service/help desk.
* Experience of MySQL.
* An IT-based qualification.
* Experience using Microsoft Office applications.
* Experience within a software company and knowledge of the Retail and/or Sports industries.
#J-18808-Ljbffr