VodafoneThree - Continuous Improvement Manager
Type: Full-time
Requisition Grade: 12
Location: Newbury + Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
What you’ll do
* Resourcing & Capacity Management
o Lead, plan, and prioritise work across a team of process designers, matching people to transformation programmes by skill set and development need.
o Manage the team's capacity against a high‑volume delivery backlog, making clear calls on sequencing and trade‑offs.
o Provide direct line management, including hands‑on support and structured work assignment for team members at different levels.
* Process Governance & Standards
o Own and evolve the process governance framework – ensuring processes are documented, controlled, and compliant with enterprise standards and regulatory obligations.
o Set the standards and lead process modelling and design using BPMN 2.0, SIPOC and value stream mapping to define and optimise end‑to‑end workflows.
o Ensure processes defined by the process designers are fit for purpose and adhere to regulatory requirements and obligations.
o Drive automation and simplification opportunities; apply continuous improvement to the Continuous Service Improvement team's own ways of working.
o Monitor adherence through assessments and audits; track non‑compliance and drive corrective actions through to closure with process owners.
* Change Adoption Monitoring
o Track adoption rates of implemented process changes across delivery teams and workstreams.
o Analyse deficiencies, emerging requirements and behavioural patterns to identify where improvements aren't landing.
o Feed structured insight back into the improvement cycle – closing the loop between design and real‑world performance.
Who you’re looking for
* Proven experience leading process improvement and service optimisation in complex, high‑throughput operational environments, ideally in technology, infrastructure or communications.
* Strong command of process governance and controlled change; able to build scalable frameworks.
* Hands‑on process modelling skills (BPMN 2.0, SIPOC, value stream mapping) – this is a practical role.
* Line‑management experience, with ability to develop and support team members at all levels.
* Change‑management capability to drive adoption and navigate resistance.
* Strong stakeholder engagement and facilitation skills; able to influence across functions without authority.
* Comfortable with ambiguity, translating complex, shifting operational challenges into structured, actionable solutions.
Worried that you don’t meet all the desired criteria exactly?
We know everyone is unique; we encourage applicants whose experience aligns closely, even if not precisely all aspects. If you’re excited about this role but your experience doesn’t align exactly, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Need to know
* We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
* We provide reasonable adjustments during the recruitment process to support accessibility needs. Contact your recruiter or email jobs@three.co.uk for guidance.
Closing Date: 19/06/2026
#J-18808-Ljbffr