Customer Service Team Leader | Customer Experience Team Leader | £36,000 Poole, Dorset Up to £36,000 + Monthly Bonus Scheme Permanent | Full-Time (40 Hours Per Week) Are you an experienced Customer Service Team Leader, Customer Experience Team Leader, or Customer Service Supervisor looking for your next career move? We're recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment. If you're passionate about delivering exceptional customer experiences, coaching teams, and improving service delivery, this could be the perfect role for you. The Role As a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels. Key responsibilities include: * Leading and developing a high-performing customer service team * Managing customer enquiries via phone, email, and online platforms * Driving customer satisfaction and service excellence * Monitoring team performance against customer service KPIs * Supporting order processing, account management, and customer administration * Managing CRM records and ensuring accurate...