Office Administrator – Customer Care & Compliance
Northamptonshire (Office-Based)
The Opportunity
A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.
This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.
You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.
Key Responsibilities
General Administration
* Provide day-to-day administrative support to the office and management team
* Answer incoming calls and respond to emails in a professional and timely manner
* Maintain accurate records, filing systems and internal databases
* Assist with scheduling appointments, meetings and site visits
* Process invoices, timesheets and general documentation
Customer Care
* Act as the first point of contact for customer enquiries and issues
* Log and manage customer care requests, ensuring timely resolution
* Liaise with engineers, site teams and subcontractors to resolve queries
* Provide clear and regular updates to customers
* Maintain a high level of customer satisfaction at all times
Registrations & Compliance
* Register newly completed installations with manufacturers within required timeframes
* Ensure all warranty documentation is completed accurately and stored correctly
* Liaise with suppliers and manufacturers regarding warranty queries or claims
* Maintain accurate records of installations, registrations and warranty periods
* Support engineers with documentation required for compliance
Compliance & Reporting
* Ensure all administrative processes follow internal procedures and standards
* Maintain up-to-date records for audit and reporting purposes
* Assist with preparing reports and documentation for management
About You
* Previous experience in an administration, customer service or office support role
* Strong organisational skills with excellent attention to detail
* Confident communicator, both over the phone and via email
* Able to manage multiple tasks and prioritise workload effectively
* Comfortable working in a fast-paced environment
* Proficient in Microsoft Office and general systems
What’s on Offer
* Competitive salary and stable, long-term opportunity
* Supportive and collaborative team environment
* Clear structure and processes in place
* Opportunity to develop within a growing business
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