Job Description:
At Jet2.com and Jet2holidays, we are seeking a Senior Manager – Trading & Customer Insights to lead a team of Insight Analysts and serve as a trusted partner to senior Trading and Revenue stakeholders. You’ll turn complex customer and web data into clear, actionable insights that directly influence trading strategy, performance and growth opportunities.
This is a high impact role for someone who enjoys combining deep analysis with strong storytelling, leadership and commercial acumen.
As our Senior Manager – Trading & Customer Insights, you’ll have access to a wide range of benefits including:
* Hybrid working (we’re in the office 3 days per week)
* Managers bonus
* Colleague discounts on Jet2.com and Jet2holidays flights
What you’ll be doing:
* Lead the interpretation of large, complex datasets to deliver clear, actionable commercial insights for senior stakeholders
* Translate questions from Trading teams into insight-led analysis (reactive), while also proactively identifying growth and optimisation opportunities using data
* Work closely with Trading leadership, including Heads of Revenue, CRO and CCO, to influence decision-making through insight and recommendations
* Manage priorities across multiple insight requests, ensuring focus on highest commercial value
* Lead, coach and develop a team of Insight Analysts (6–7 people at varying levels)
* Partner with the wider Customer Analytics & Data and Marketing teams to ensure aligned insight across the business
* Act as a trusted senior stakeholder, confidently presenting insight and recommendations in a concise, compelling way
What you’ll have:
* Proven experience analysing complex datasets and turning them into meaningful, commercially valuable insights
* Strong track record of making data-backed recommendations that drive measurable business outcomes
* Experience working in a commercial insight or analytics role, ideally supporting Trading, Revenue or Customer functions
* Ability to clearly and succinctly communicate insight to senior, non-technical stakeholders
* Leadership experience, with a coaching mindset and the ability to motivate and develop analysts
* Confident stakeholder manager, comfortable operating at senior leadership level
* Background in either Customer Data or Web/Digital Analytics (both desirable but not essential)
* Strong commercial acumen and a pragmatic, results-focused approach
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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