Job Title: Internal Sales Administrator
Location: North East, Washington
Salary: £25,900 per annum
Contract: 12-month FTC (with potential for review)
The Company:
A forward-thinking North East–based manufacturing business with a strong reputation for customer service is seeking an Internal Sales Administrator to join their busy sales office team. With continuous improvement and collaboration at the heart of what they do, this business supplies high-quality solutions to a broad customer base across multiple industries.
This is a company that invests in its people, processes, and culture, and they are looking for someone who can support their customers, strengthen relationships, and contribute to delivering an exceptional service.
Working Hours:
38 hours per week
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Monday – Friday with an early finish on a Friday.
Benefits:
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Company pension scheme
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Death in Service benefit
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Employee Assistance Programme (including trained Mental Health First Aiders & on-demand GP service)
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Eye test vouchers & annual flu jab
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Cycle to Work Scheme
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Enhanced maternity & paternity support
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Christmas Savings Club
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Professional growth & development opportunities
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A vibrant, inclusive company culture
Job Description:
We are looking for a proactive Internal Sales Administrator to support the sales office team during a period of transition and growth. Reporting to the Sales Office Manager, you will play a vital role in managing customer accounts, processing orders, and ensuring excellent service is delivered at every stage.
As an Internal Sales Administrator, you will:
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Deliver first-class customer service by managing orders and queries efficiently.
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Liaise with planning and operations to ensure orders are fulfilled on time.
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Maintain accurate customer data within the CRM system.
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Support with pricing agreements, lead times, and product updates.
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Handle customer complaints professionally and provide effective resolutions.
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Work with stakeholders across the business to improve customer outcomes.
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Report on customer order books and attend review meetings.
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Manage part number creation and documentation, including plant certificates.
Skills & Experience:
To be successful as an Internal Sales Administrator, you should have:
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A minimum of 2 years’ experience in customer service, sales administration, or a similar role.
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Strong communication skills with the ability to build excellent customer relationships.
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Proficiency in Microsoft Office, especially Excel.
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High attention to detail and the ability to prioritise tasks under pressure.
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A confident telephone manner and strong problem-solving skills.
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Self-motivation and the drive to close out tasks effectively.
Why Should You Apply?
This 12-month FTC offers the chance to step into a dynamic Internal Sales Administrator role with a well-respected manufacturing business. While the role is fixed-term as the company navigates internal changes, there is potential for review beyond the contract period.
If you are a dedicated and organised Internal Sales Administrator who enjoys working in a fast-paced, customer-focused environment, this is a great opportunity to make a real impact and develop professionally.
Apply today and become part of a supportive team that values your contribution and invests in your growth