Overview
Customer Support Advisor - Altrincham – Hybrid
Hybrid Working – 4 days in the office, 1 day working from home after passing your 3-month probation
Join a Fast-Growing B Corp SaaS Business as a Customer Support Advisor
Looking for a role where you can make a real impact in a growing, purpose driven company? Want to be part of a team where your voice is heard and your ideas matter? Ready to grow your career while making a positive difference for customers and the planet?
What’s in it for you?
* 25 days annual leave + 1 extra day for your birthday off + options to buy an additional 3 days per year after passing probation.
* Career development and progression opportunities in a scaling SaaS business.
* Enhanced Maternity and Paternity Leave.
* Medical Health Cash Plan.
* A flexible, supportive working environment that promotes work life balance.
* The chance to be part of a certified B Corporation, committed to making a positive impact for people, customers and the planet.
* Regular team socials and an inclusive, collaborative culture.
We’re on the lookout for a proactive and personable Customer Support Advisor to join a certified B Corp SaaS business that’s leading the way in innovation and customer experience. This is a fantastic opportunity to be part of a value led organisation where your contribution is genuinely recognised with plenty of room to grow your career.
You will be joining an existing team, a small team of customer centric Customer Service Advisors. You will be supporting customers inquiries post sale, onboarding and offering continuous high levels of service. This could include raising any customer tickets and seeing the customer enquiry through to completion.
What You’ll Be Doing as a Customer Support Advisor:
* Acting as the first point of contact for customers, delivering friendly and professional support via phone and email.
* Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups.
* Building great relationships with clients, keeping them informed and ensuring a positive experience throughout.
* Working closely with internal teams to continuously improve the customer journey.
* Identifying common trends in customer queries and suggesting improvements to products or processes.
* Staying informed about company products, services, and systems to provide the best possible support.
You’ll be a great fit if you:
* Have a positive, problem solving mindset and a friendly approach to customer service.
* Enjoy working in a fast paced environment, able to adapt to shifting priorities.
* Communicate confidently and clearly, both verbally and in writing.
* Are organised, with a strong attention to detail and a commitment to quality.
* Thrive as part of a team and are keen to learn and develop.
* Ideally you will have worked within a Customer Services, Contact Centre or in an environment where you have to offer high levels of Customer Support on a daily basis including communication channels like the phone and email.
* Bring experience in a similar customer service or advisor role or relevant transferable skills with the right attitude.
This is a 1 stage process, so if interested APPLY NOW or email alicia@forwardrole.com for immediate consideration…
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Technology, Information and Media
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