Band 3
Main area
Neonatal Services
Grade
Band 3
Contract
Permanent: pro rata per annum inc HCAS (outer London)
Hours
Full time hours per week (Nights and Weekend only)
Job ref
UB-Y-C
Site
Special Care Baby Unit, Epsom Hospital
Town
Epsom
Salary
£29,651 - £31,312 pro rata per annum inc HCAS (outer London)
Salary period
Yearly
Closing
13/01/2026 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
Neonatal Healthcare Support Worker
Band 3– Full-time 37.5 hours per week (Nights and Weekends only)
To provide essential clinical support within the Special Care Baby Unit (SCBU) and Transitional Care (TC).
Ensuring a clean, well-organized, and welcoming environment for infants, parents, and staff.
This role focuses on administrative, housekeeping, and family support duties and direct patient care, as supervised by a registered nurse.
The post holder will play a key role in the special care baby unit team to provide a quality family-centred and supportive environment where parents/carers are encouraged in the care of their babies.
This role is vital in ensuring the smooth running of the Special Care Baby Unit and Neonatal Transitional Care services while offering essential support to staff and families.
Please note this role is a shift worker position, as such, you would be expected to work nights, weekends, and bank holidays. We aim to recruit staff for a start date as soon as possible. However, this date could be flexible for the right candidate.
We can't wait for you to be part of this supportive team
For further information, email -, details as below.
Main duties of the job
The post holder will support the staff in the Special Care Baby Unit in ensuring a smooth, clean and well-organised environment that is welcoming and inclusive for the infants, parents and staff. This should also ensure that it is in line with Health and Safety, Infection Control, and Fire Safety policies. Support the neonatal team clinically as needed.
Applicants must be able to demonstrate:
* Excellent communication and interpersonal skills
* Genuine desire to become a part of our amazing team and provide outstanding care for our patients
* Ability to work well within a team as well as individually
* Be hardworking, compassionate and have a passion to care to this client group
Previous experience in this role is preferred but you will be provided with clinical training to learn the role and will have daily supervision by trained staff to perform safely, confidently and competently the clinical skills required.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.
In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas.
Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Our Neonatal Healthcare Support Workers will be expected to:
* Ensure all department areas are clean and tidy in line with
Health & Safety, Infection Control and Fire Safety policies.
* Keep a comprehensive system for stock control, to ensure
appropriate levels are maintained but not exceeded.
* Liaise with the nurse in charge each shift and prioritise duties
accordingly.
* Daily/monthly housekeeping and setting up of medical equipment.
* Ensure Trust mandatory training is kept up to date.
* Undertake any further training to master new skills and
maintain the essential requirements of the role.
* Support the clinical team when required while remaining
within own scope of practice. This includes assisting with procedures, supporting Infant feeding and breastfeeding, heel prick blood sampling, taking of baby observations, feeds and cares of a newborn.
* Support the service and family with Family-Integrated Care, Bliss and Baby-Friendly Initiatives.
* Support the staff with reception duties in the absence of the
Ward Clerk.
* Ensures confidentiality in all aspects of the role.
* Contributes to the security of the unit.
* Identifies with the manager, areas requiring further skills and
training to meet the needs of the service.
Person specification
Essential & Desirable
Essential criteria
*
1. Previous experience (if any)
*
1. Good organisation skills
*
1. Computer literate
*
1. Good interpersonal skills
Desirable criteria
*
1. Good communication skills
*
1. Completed Care Certificate
*
1. Understanding/Knowledge in Neonates
*
1. Good record keeping and reporting skills
Education
Essential criteria
* GCSE Maths and English, Care certificate, Level 3 in Healthcare
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E:
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.