Overview
As a Care Services Partner, you will provide a single point of contact for care home customers, ensuring excellent customer care while leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of an outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities will include:
* Planning the Care Services workload to ensure the team provides the very best service possible.
* Collaborating with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care and support retention of existing homes while growing new customers.
* Resolving queries and issues raised by care homes.
* Supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
* Working with the Regional Business Manager to be an ambassador for Boots within the local community and assist in signing up new business.
* Working across all parts of the pharmacy in the store, including the healthcare counter.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
* NVQ2 in Pharmaceutical Science (or equivalent)
* Experience with problem solving in a healthcare environment with a focus on getting it right for customers.
It would be great if you also have
These are desirable skills or experience and are not essential. We welcome applications from candidates who don’t match this additional criteria.
* NVQ3 in Pharmaceutical Science (or equivalent)
* A full driving licence as you’ll visit the Care Homes you’re supporting.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you — find out more at Boots rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, its with you, we change for the better.
Whats Next
If this feels like the right job for you, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will arrange an interview with the hiring manager. We are open to discussing flexible working options, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
This role requires a successful candidate to complete a pre-employment check after receiving an offer. Depending on location you may be asked to submit a DBS, PVG or Access NI check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Business Area: Pharmacy
Function: Care Services
Hours per week: 37.5
Region: 1 - Scotland
Area: 104 - Edinburgh
Store: 6009 - EDINBURGH GYLE CENTRE
Address: Unit 10, South Gyle Broadway, Edinburgh
J-18808-Ljbffr