Security Operations Centre Duty Manager (Nights)
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Security Operations Centre Duty Manager (Nights)
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Job Introduction
As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.
As Security Operations Centre Manager You Will
* Manage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations
* Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM
* Develop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms
* Lead on innovation by implementing controls and measures that reduce stock loss in all key locations
* Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations
* Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime
* Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice
* Prepare and control the budget for SOC operations, to ensure delivery of operational excellence
* Produce period reporting and analysis for the Senior Business Resilience Manager as required
A Bit About You
* A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to ability to influence and inspire change when necessary
* Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures
* A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary
* Qualified. You have front line SIA licence and CCTV SIA Licence
* Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis
* Proficient with IT, security systems and other communications
* Knowledgeable. You have a fill understanding of compliance with all associate statutory regulations and legislation
* An example of our values, a trusted and respected colleague
Selfridges
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other, Information Technology, and Management
* Industries
Retail
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