Job Description
Description
We are recruiting on behalf of our client, an innovative and education-focused IT Managed Service Provider, for a passionate and proactive IT Support Engineer to join their team on a full-time basis. This role is based at a leading independent college in Farnborough and offers an exciting opportunity to be a key part of the onsite IT team, supporting both users and infrastructure in a dynamic educational setting.
Location: Farnborough, HampshireSalary: Up to £27,000 per annum (depending on experience)
Benefits:
* 22 days annual leave + Bank Holidays
* Lunch provided during term time
* Free onsite parking
* Pension scheme
* Personal Development Plan including training opportunities
Key Responsibilities
IT Support & Service Delivery:
* Provide high-quality first- and second-line support to staff and students.
* Manage and resolve helpdesk tickets, prioritising face-to-face support where possible.
* Assist with device deployment, troubleshooting, and maintenance (PCs, laptops, tablets, printers, interactive screens).
* Support student device issues during busy periods.
Infrastructure & Systems Administration:
* Assist in maintaining and developing the college’s IT network and infrastructure.
* Administer Microsoft services including Azure AD, Office 365, and Exchange Online.
* Monitor systems for errors, viruses, and potential safeguarding concerns.
* Work with third-party vendors for support and supply orders.
Project Work & Compliance:
* Contribute to IT projects in collaboration with internal teams and external partners.
* Ensure equipment and systems meet safeguarding standards for pupil use.
* Keep IT asset documentation up to date and accurate.
* Perform regular classroom IT maintenance and equipment checks.
Essential Skills & Experience:
* 2+ years of experience in IT support, particularly in networks and systems maintenance.
* Strong working knowledge of Microsoft environments (Windows Server, 365, Azure).
* Excellent troubleshooting and communication skills.
* Ability to work both independently and as part of a team in a fast-paced environment.
Desirable Skills & Knowledge:
* Experience with Mobile Device Management (Intune, JAMF).
* Familiarity with Apple devices and OS (macOS, iOS).
* Exposure to VMWare technologies.
* IT certifications and/or experience within an education environment.
* Understanding of safeguarding within IT environments.
Apply today!