Job Description
Description
As an Operations Manager, you will be responsible for a large team of resources. These resources could include a blend of DLO and sub-contractors.
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You will provide operational management – ensuring that the work is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach.
Key Responsibilities
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1. Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
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2. Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone
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3. Visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them
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4. Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems
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5. Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work
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6. Assess the risk associated with our operations a...