Client Services Analyst - JP Morgan - Bournemouth - Hybrid (4 days onsite / 1 day WFH) - PAYE
Description
We are seeking a Client Services Analyst to join JP Morgan's Collateral Services team on an initial 6-month contract in Bournemouth. Ideally you will have client services experience within a financial services environment, but we will also consider recent graduates who have excellent communication skills, are hardworking, keen to learn and confident at building strong relationships.
Job responsibilities
* Engages with clients to manage collateral statements and coordinate calls for standard and non-standard agreements.
* Handles incoming collateral calls, comparing them to JP Morgan's exposure.
* Agrees on the amount and type of collateral to be moved. I.e. Cash or securities; addresses counterparty fails.
* Provides timely resolution of incoming queries regarding a client's portfolio, escalation of issues, reconciliation and dispute resolution with regards to disputes or credit sensitive customers.
* Ensures accuracy when processing daily BAU.
* Acts on agreement of coupons due on securities held as collateral & processing of month end tasks including the agreement of interest on any cash collateral held/delivered.
* Participates in projects, testing to ensure JPM operating infrastructure continues to be enhanced and developed to meet the business needs (Occasional weekend testing support may be required).
* Maintains current knowledge on controls required to maintain firmwide compliance.
* Develops a wide internal network, building relationships with key teams and contacts.
* Continuously seeks ways to improve client service delivery.
Required qualifications, capabilities, and skills
* External client services experience, or similar experience interacting with senior/demanding internal clients with strong client communication skills and a strong ability to build client relationships.
* High level of accuracy and attention to detail is required with an ability to work with minimal supervision and in a methodical and organized manner and to follow procedures.
* Must be highly numerate with good keyboard and core system (Outlook, Excel, and Word) skills.
* Ability to work as part of a team and be flexible during busy periods & self-motivated and flexible approach to working hours.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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