Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Invoicing Assistant to join our team and support the Billing Manager in determining the vision and strategy for the Department, jointly supporting the ongoing integration, transformation and improvements. Taking a lead role in implementing, and later embedding, a cultural change through the finance organisation. The role will require you to be in Featherstone office for Tuesday's and Wednesdays, with the rest working from home.
The successful candidate will be a key member in a high performing, client focused, transaction processing team that delivers services to a high standard to the rest of Finance and company wide. Also provide support for end-to-end finance transaction processing and driving process improvement and efficiency through automation, scale and technology, whilst ensuring that transactions are processed in accordance with the business' controls environment and comply with group.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities
1. Managing a high volume of emails efficiently, ensuring timely and accurate responses.
2. Raising both manual and system-generated invoices and credit notes.
3. Handling a broad range of queries across the business, providing prompt and effective resolutions.
4. Reviewing and validating credit requests to ensure accuracy and appropriate supporting documentation for approval.
5. Ensuring all billing deadlines and monthly cut-off dates are consistently met.
6. Liaising with internal stakeholders to resolve queries within agreed time frames.
7. Maintaining accurate data entry and ensuring manual records and logs are kept up to date.
8. Utilising Microsoft Excel daily, including pivot tables, formulas, and lookup functions.
9. Working across multiple bespoke internal systems to manage billing processes.
10. Compiling consolidated account backup data and producing invoices in line with customer requirements and deadlines.
11. Collaborating with the Sales team to identify recurring issues and implement corrective actions.
12. Ensuring client queries are resolved within agreed Service Level Agreements (SLAs).
13. Acting as the primary point of contact for client invoicing queries relating to consolidated billing, delivering a high standard of customer service.
14. Proactively reducing invoice queries, particularly those relating to rebates that result in credit notes.
15. Managing workload effectively to ensure all invoicing activities are completed within required time frames.
16. Supporting the Billing Leader and Head of Shared Services with ad hoc requests and additional tasks as required.
Requirements
17. Minimum of 3 years of financial shared services / billing environment.
18. Ideal experience in FMCG with a large number of clients.
19. ERP and finance application systems experience, notably M3, Cognos, Microsoft Dynamics.
20. Strong user of Microsoft Office range, Powerpoint, Word & Excel.
21. Good communication skills with confidence and experience to work at management level.
22. Self-starter and able to prioritise workload.
23. Experience & knowledge of process improvement methodologies and delivery in operational excellence.
24. Evidence of building and maintaining strong relationships with key business stakeholders.
25. Credible experience of effectively utilising KPIs to track and drive service performance and quality in a consistent manner.
26. Excellent organisational and problem-solving skills, able to manage conflicting demands and priorities.
27. A relevant accounting qualification (AAT) would be desirable
Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.
Benefits
What’s in it for you?
· 25 days of annual leave plus bank holidays
· Life assurance equivalent to 2x your yearly salary
· Five weeks of occupational paid sick leave for added security
· Extended leave policy for greater flexibility
· Free parking at our Head Office and other depot locations
· Unlimited coffee and tea at our offices to keep you refreshed
· Clear career progression paths with development opportunities
· Strong leadership support to help you thrive
· Employee recognition scheme to celebrate your contributions
· Mental health and wellbeing support, including access to mental health first aiders