Helpdesk / Contract Administrator
We’re looking for a Helpdesk / Contract Administrator to work in a frontline role on behalf of a building services maintenance provider where you’ll be the first point of contact for their national customer base, making sure all facilities issues are logged, tracked, and resolved quickly and professionally.
Helpdesk Administrator duties:
* Handle customer calls and emails, logging service requests accurately.
* Allocate and monitor tasks for FM teams and contractors.
* Ensure jobs are completed within service level agreements (SLAs).
* Keep customers, suppliers, and colleagues informed throughout the process.
* Use CAFM systems to raise and allocate jobs to the relevant engineers
* Manage work orders, purchase orders, and compliance paperwork.
* Support your team and cover colleagues during absences.
Working Hours: M-F, 8-5
Pay: £12.21 PAYE or £16.22 via an Umbrella company
If you are an experienced Helpdesk Administrator, Contract Administrator, or Facilities Coordinator please do not hesitate to reach out by clicking "Apply Now