Rate: 125
Clearance Required: BPSS
Duration: 6 months
Location: Worthing full time on site
Role Description
The role will be a technical support engineer within Account Production Services (APS) working on the clients Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
Once training has been completed and you have developed with the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided.
Tasks
Provide Desktop Support within the client
Fault identification and resolution of incidents / requests within contracted SLA targets
Mobile solution support (Mobile Phones and Laptops)
Software and hardware installation
PC Configuration
Laptops & MacBook imaging
Assisting with IT Stores tasks when required
Supporting internal and external events
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
Technologies
Windows 10, Windows 11 and MacOS
Microsoft Office 2016 O365
Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers
Cisco AnyConnect VPN, SCCM, Active Directory
Various software products, applications, and services
WiFi Access Points and basic networking principles
Meeting room technologies
Mandatory Technical Skills
Knowledge of Windows 10 and or Windows 11
Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
Knowledge of Apple devices (MacBooks, iPads and MacOS)
Hardware Familiarity (Desktop, Laptop, Printers)
Desirable Technical Skills
Knowledge of ServiceNow Management tools
Knowledge of Mobility Solutions
Knowledge of the Microsoft Power Platform
Previous experience in PC Hardware\Software support
Active Directory
Understanding of basic networking principles
MCSE Certification
Mandatory Business Skills
Excellent Communication skills (verbal and written)
Customer service
Time Management
Organisation
Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)
Desirable Business Skills
Able to perform under pressure and meet tight deadlines
Analytical and methodical approach to problem solving
Must be self-driven and have the ability to use initiative and tenacity to resolve issues
Able to work with minimum supervision
Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA