Client Services Director
The Client Services Director plays a pivotal role in building, strengthening, and expanding strategic relationships with both new and existing clients. The purpose of the role is to ensure client retention, drive sustainable growth, and position Matchtech as the trusted STEM talent partner of choice.
Closing date for applications - 13th March.
Experience required
MSP, RPO, Workforce Solutions Management
Managing a portfolio of client accounts & being client facing
Direct management of account managers/client partners – both remote and in-person
Proven track record of retaining & renewing accounts & driving new sales opportunities.
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Key Responsibilities
Client Relationship Leadership
* Build, maintain, and deepen trusted relationships with clients across our portfolio, ensuring long‑term partnership.
* Act as the key point of contact for escalations, strategic discussions, and continuous improvement initiatives.
* Educate clients on market trends, challenges, and innovations, working closely with internal teams to deliver best‑in‑class service.
Commercial & Strategic Growth
* Forecast internal NFI to support business growth and client workforce planning.
* Identify and pursue opportunities for upsell, cross‑sell, and new business development across services and solutions.
* Maintain commercial awareness of client profitability and ensure alignment to performance targets (PBT).
Account Management Leadership
* Lead, mentor, and align the Account Management team to deliver against client expectations and internal objectives.
* Set goals and objectives that drive high-level service delivery and conversion performance.
* Ensure contracts, SLAs and day‑to‑day agreements are delivered as specified, while identifying opportunities to streamline processes and minimise risk.
Stakeholder Communication
* Provide regular updates to senior client stakeholders and internal Gattaca leaders (SLT, Sector Heads, Delivery teams).
* Produce progress reports, insights and recommendations to support decision‑making and continuous improvement.
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Core Competencies & Skills
Relationship & Influence
* Ability to build and nurture trusted partnerships, translating strong relationships into business growth.
Commercial Acumen
* Strong numeracy and analytical skills for forecasting, cost modelling, and strategic decision-making.
Strategic & Autonomous Leadership
* Able to translate strategic direction into tactical plans executed independently with accountability.
Communication Excellence
* High-quality written and verbal communication, with attention to detail in client-facing materials and stakeholder reporting.
Collaboration & Team Leadership
* Proven ability to work collaboratively across teams, enabling high performance and supporting client delivery outcomes.
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Success Measures
Success in this role will be demonstrated through:
* High client retention and satisfaction
* Year‑on‑year revenue and NFI growth
* High-performing account teams
* Effective identification and conversion of upsell/cross‑sell opportunities
* Clear, timely communication to stakeholders
* Strong alignment to Gattaca's purpose and strategic goals
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Who we are
For over 40 years, Matchtech, part of Gattaca PLC, has supported clients worldwide by solving their biggest STEM talent challenges. Our vision is to become the STEM talent partner of choice.
Our values - Trust, Professionalism, Ambition, and Fun - shape how we operate with our clients, our candidates, and each other. Combined with industry-leading training and tools, we'll help you build a career with real longevity and potential.
Our Recruitment Process
We're committed to diversity, inclusion, and accessibility. Our process typically includes a mix of phone, video, and face-to-face conversations.
If you need reasonable adjustments - such as interview questions in advance, written formats, flexible timings, or an office visit beforehand - just let us know, and we'll make it happen.