Job Summary
An exciting opportunity has arisen for 2 Booking Coordinators (Outpatient and an Inpatient) to join the Cardiology Department at the Queen Elizabeth Hospital, University Hospital Birmingham NHS Trust. This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative.
Job Summary
An exciting opportunity has arisen for 2 Booking Coordinators (Outpatient and an Inpatient) to join the Cardiology Department at the Queen Elizabeth Hospital, University Hospital Birmingham NHS Trust. This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative.
The successful candidates will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning their own workload.
The successful post holders should have a proactive and friendly attitude and be able to demonstrate previous administrative experience. The candidates should have excellent communication skills and be able to meet the main duties of the role as identified in the job description.
The successful candidates will have a good standard of English and Maths and will ideally possess medical terminology. The candidates should also be able to demonstrate confidence in using MS Office as well as other IT systems.
The Inpatient Booking Coordinator post is full-time (37.5 hours) and a permanent position, and the Outpatient Booking Coordinator post is Part time (20 hours) job share and permanent post.
Informal enquiries and/or visits are welcome via Hasmik Marabyan, Cardiology Operational Support Assistant on 0121 371 4846 or via email-hasmik.marabyan@uhb.nhs.uk
Main Duties, Tasks & Skills Required
Key Responsibilities-Inpatient Booking Coordinator
* To schedule patients into the cath labs using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls
* Processing patient appointment / procedure attendance using a variety of hospital information systems
* Notify patients of new or changes to appointments or procedure dates
* Managing inpatient waiting lists using a variety of systems
* Input and look up data on Trust IT systems in accordance with Trust policy
* Analyse and extract complex data sets from a number of different sources
* To provide a point of contact for service users
* Provide patients with non-clinical advice and information on a range of issues including appointment queries
Key Responsibilities-Outpatient Booking Coordinator
* To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls
* Processing patient appointment attendance using a variety of hospital information systems
* Receiving and dealing with telephone enquiries as appropriate
* Notify patients of new or changes to appointments
* Managing GP, internal and tertiary referrals
* Managing outpatient waiting lists using a variety of systems
* To provide a point of contact for service users
* Provide patients with non-clinical advice and information on a range of issues including appointment queries
For detailed job description please see attached the JD & PS for the respective role.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Good General Education (eg. GCSE
English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or
equivalent experience in an
administrative environment
Experience
Essential
Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (e.g. Word,
Excel and Outlook)
Desirable
Experience of working in a busy environment
* Experience of working in Healthcare
* Experience of using Trust IT systems
Additional Criteria
Desirable
Ability to work under pressure and deal with
stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Hasmik Marabyan
hasmik.marabyan@uhb.nhs.uk
01213714846
Pay scheme
Agenda for Change
Band
Band 3
Salary
£24937.00 to £26598.00 Yearly
Contract
Permanent
Working pattern
Part-Time, Full-Time, Flexible Working
Reference number
304-1099839
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
JD PS - B3 Inpatient Booking Co-ordinator.pdf – 927KB Opens in a new window
Additional document 1
JD PS - B3 Outpatient Booking Co-ordinator.pdf – 930KB Opens in a new window #J-18808-Ljbffr