CBRE Borehamwood, England, United Kingdom
Helpdesk Coordinator
Job Title: Helpdesk Coordinator
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Borehamwood.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Quality
* Manage CAFM system as key user on site including PPM records, reactives and reporting.
* Answer calls/email for the business in a timely fashion
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
People & Development
* Promote and maintain CBRE culture.
* Collate and process timesheets and expenses weekly in absence of Contract Support.
* Communicate effectively and build/maintain relationships at all levels with internal and external customers.
* Attend and participate in any relevant training courses.
Contract
* Alongside Contract Support assist with the monthly customer report.
* Provide comprehensive reports relating to all jobs raised through the CAFM system.
* Analysis and comprehension of reports relating to CAFM system.
* Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
* Logging hazards & customer feedback on the QHSE Management Portal
* Perform any other duties or responsibilities as requested by the CM or Management Team.
Service line: GWS Segment
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
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