We’re looking for an IT Support Analyst to join a business in Glossop. This is a role suited to someone with at least 1 year of first line support experience, as you will be providing day-to-day IT support, managing service desk requests and supporting Microsoft 365 and Intune administration. What’s on offer? * £28,000 - £32,000 p/a * Flexible working hours * Start times available between 7:30am – 9:30am * Finish times available between 3:30pm – 5:30pm * 8 hours per day * Initially 5 days in the office * Hybrid working available once settled What will you be doing as an IT Support Analyst? * Providing first line IT support across the business * Managing helpdesk tickets and service desk requests from logging through to resolution or escalation * Diagnosing IT issues and escalating specialist problems when needed * Setting up new users, including laptops, phones, accounts, licences, permissions, MFA and access groups * Supporting starters, leavers and role changes * Administering Microsoft 365, Teams, SharePoint, Entra ID and Intune * Managing Intune device enrolment, compliance checks, app deployment, configuration profiles and basic endpoint policies * Providing basic user training and creating user guides or knowledge base articles * Supporting third-party supplier queries, IT improvement projects and recurring issue investigations What will you need? * Previous helpdesk, first line support or ticketing system experience * Understanding of ITIL principles for incident, request, problem and change management * Microsoft 365 experience * Microsoft Intune experience * Experience diagnosing IT issues and identifying practical fixes * Understanding of confidentiality, secure access and good data handling * A full UK driving licence and access to your own car Interested? Apply today or speak with Caitlin at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted