Job Description
Credit Control Specialist – Join Our Effies Team!
Are you target‑driven, detail‑obsessed, and brilliant with customers? Love the satisfaction of a clean reconciliation and a balanced ledger? Then you might be the Credit Control superstar we’re looking for.
We’re on the hunt for a proactive, confident, and organised Credit Control Specialist to support our Effies operations and keep cashflow running smoothly. If you thrive in a fast‑paced environment and enjoy taking ownership of your accounts, this role is calling your name.
Contract Length: 6 Months
Ir35 Status: Inside (PAYE)
Location: London Victoria - 3 days per week
Start Date: ASAP
What You’ll Be Doing
Managing customer accounts through the Effies system
Making 30+ outbound collection calls a day and following up via email
Performing daily manual bank reconciliations in Excel
Keeping customer balances, payment statuses and account notes up‑to‑date
Sending secure payment links and processing card payments
Owning the shared mailbox and delivering top‑tier customer service
Spotting problem accounts early and escalating them to the Effies Team
What You Bring
Proven experience in credit control / collections
Strong Excel skills, especially manual reconciliations
Brilliant communication — confident on the phone and professional via email
Experience in awards systems or events collections? Huge bonus!
Comfortable contacting suppliers and managing payment conversations