* Microsoft - AD - Environments
* 1st/2nd Line
* Hardware, Software, Networking
IT Support Engineer - Leeds
Salary: £28,000 - £35,000 per annum
Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York)
Hours: 37.5 per week
We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively.
Key Responsibilities
* Provide 1st and 2nd line technical support for all IT incidents and service requests
* Troubleshoot and resolve hardware, software, and networking issues
* Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online
* Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops
* Assist with system upgrades, deployments, and IT projects
* Maintain accurate IT asset management and documentation
* Deliver a high level of customer service to users at all levels
Required Skills & Experience
* Previous experience in a 1st or 2nd line IT support role (professional services experience preferred)
* Strong technical knowledge of Windows operating systems and Microsoft 365
* Experience with Active Directory, Group Policy, and Exchange Online
* Exposure to Citrix environments and basic network troubleshooting
* Excellent communication skills with a professional and customer-focused approach
* Able to prioritise, multitask, and remain calm under pressure
* A proactive, organised individual who takes ownership of issues
* A full UK driving licence is desirable due to occasional travel
Additional Information
* Full-time, permanent position based in Leeds
* Onsite role (5 days per week)
* Occasional travel required to Sheffield and York offices
* Ideally available within a 1-month notice period