Fitch Learning | Client Relationship Manager - London, UK
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Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and professionals with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting‑edge training solutions. You will collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry and contribute to impactful learning experiences that drive career advancement and industry success.
Fitch Learning is seeking an experienced Client Relationship Manager, based in our London office at 55 Mark Lane, for an Associate Director‑level position overseeing client relationships across Europe. In this role, you will drive engagement, retention, and growth through strategic account management and the collaborative delivery of tailored learning solutions.
About The Team
The purpose of this role is to manage an existing, defined portfolio of strategic client accounts across Europe and grow these through developing strong relationships with client contacts across the organization. You will work with your clients to understand their needs and, working with our subject‑matter experts, design solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target and seek out new business opportunities with new logo clients across Europe.
How You’ll Make An Impact
* Manage your portfolio of clients through strategic analysis, relationship building and gaining internal referrals.
* Understand the markets, products and operating environment that our clients work in, to support the design of learning and development solutions that add value to our clients.
* Convert opportunities into booked business through sales excellence; leverage our internal resources to write and develop best‑in‑class proposals; pitch persuasively.
* Manage data and information closely and accurately, using our Salesforce system to record and track account developments.
* Produce regular revenue forecasts built from your pipeline, justifying and explaining these clearly.
* Hand projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight.
You May Be a Good Fit If
* You have a strong background in sales and relationship management within a solution‑sales environment.
* You have experience working in, or selling to, Financial Services and/or selling learning solutions.
* You have a history of working towards and achieving revenue targets.
* You can understand client strategy and build effective business and action plans.
* You have excellent communication skills and a consultative selling approach.
What Would Make You Stand Out
* Fluency in French, German, or Spanish.
* Proven track record in retaining and building a portfolio of business.
Why Choose Fitch
* Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
* A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
* Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
* Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
* Supportive Parenting Policies: Family‑friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
* Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
* Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.
For More Information, Please Visit Our Websites – www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Sales and Business Development
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