INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC7: £31, - £34, Per Year
Are you looking for a rewarding role where your work truly makes a difference? We’re looking for committed and motivated individuals to join our Revenues or Benefits Teams, helping to deliver essential services to the residents of North Lanarkshire.
You’ll be part of a supportive, customer‑focused team working together to help residents access their entitlements and to ensure the council tax bill is collected fairly and accurately. This role is based between the Civic Centre, Motherwell and home, operating under our hybrid working model.
Depending on your placement, you will work within either the Benefits Service or the Revenue Service, playing an important role in providing high quality, frontline services.
Benefits Service Responsibilities include processing Housing Benefit and Council Tax Reduction claims in line with current legislation and assessing and administering Discretionary Housing Payments along with administering Free School Meal and Blue Badge applications.
Revenue Service Responsibilities include administering Council Tax and Business Rates, maintaining accounts for changes in liability, reliefs, exemptions, and discounts. Processing applications under the Scottish Welfare Fund, including Crisis Grants and Community Care Grants, in accordance with Scottish Government guidance.
You will work closely with a wide range of internal and external partners, meaning teamwork and clear communication are central to this role. By working together, you will help deliver a joined up and effective service for our communities.
We are looking for people with moderate, relevant administrative experience, experience of dealing directly with the public, good working knowledge of Microsoft Office applications, strong communication, literacy, and numeracy skills and a positive, proactive approach, with the ability to work independently and as part of a team.
An IRRV Revenue or Benefits Technician qualification or equivalent, experience using Open Revenues software, processing claims and a knowledge of document image processing would be desirable.
Successful candidates will be required to undertake a basic disclosure check through Disclosure Scotland.
If you’re motivated by public service, enjoy working with others, and want to play a meaningful part in supporting North Lanarkshire residents, we’d love to hear from you.
Working Pattern:
Monday - Thursday: 08:45am - 16:45pm
Friday: 08:45am - 16:15pm
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.