Income Customer Service Officer 📍 London (SE1) 💰 Circa £39,167 per annum (DOE) 🏡 Hybrid Working Available 📅 Permanent 🕒 Full Time We are currently recruiting for an experienced Income Customer Service Officer to join a respected housing provider on a permanent basis. This is an excellent opportunity for someone with a background in income collection, rent arrears recovery, housing management, leasehold management or debt recovery to join a customer-focused organisation committed to supporting residents while maximising income collection. The Role You will be responsible for managing rent and leasehold accounts, reducing arrears, supporting residents experiencing financial difficulties, and taking appropriate recovery action where required. Key responsibilities include: • Managing rent, service charge and leasehold arrears cases • Negotiating repayment agreements and monitoring compliance • Conducting home visits, telephone calls and resident interviews • Referring residents for welfare benefits and debt advice support • Preparing and presenting cases at County Court hearings • Supporting vulnerable residents through appropriate referrals • Maximising income collection while preventing tenancy failure where possible • Working closely with housing, legal and homeownership teams to resolve complex cases Essential Criteria ✔ Expe...