Business Support Administrator
South Tyneside | Permanent | Hybrid Working
Salary: £25, - £30, per annum (depending on experience)
Office Angels are proud to be recruiting for an exciting Business Support Administrator opportunity within a leading organisation, as they continue to expand their team based in South Tyneside.
This is a permanent, full-time role offering stability, development, and the chance to join a respected, mission-driven business.
This position plays a key role in ensuring smooth day-to-day operations. Reporting into the Service Planning team, you will work closely with internal stakeholders to support project delivery, client communication and administrative coordination.
Working in a small but super friendly team of 6, you will form part of a close-knit local team within a global organisation, closely supporting the Service Planner and Service Manager on a day-to-day basis with administration.
Role Details
1. Location: South Tyneside - free on-site parking
2. Hours: Monday to Friday, 9:00am - 5:00pm (1-hour unpaid lunch)
3. Start Date: Ideally February (flexible depending on notice period)
4. Working Pattern: Office-based initially for training, moving to a hybrid model thereafter as agreed with the line manager
Key Responsibilities
Day-to-day responsibilities will include (but are not limited to):
5. Handling incoming telephone calls from clients and third parties
6. Monitoring stationery levels and placing orders as required
7. Acting as a point of contact for office maintenance and repairs
8. Liaising with internal teams and key stakeholders to ensure smooth office operations
9. Responding to client enquiries and requests
10. Providing information to clients on initial time requirements
11. Suggesting appropriate field team allocation
12. Confirming appointments with clients and scheduling field team
13. Working closely with other administrative teams to maximise efficiency and resource use across the business
About You
We're looking for someone who is confident, adaptable and highly organised, with a proactive and positive approach to work. You will bring:
14. Strong administration and coordination experience
15. A personality suited to a friendly, quieter office environment
16. Confidence communicating with clients via telephone and email
17. The ability to adapt within a fast-paced, ever-changing environment (this industry often involves last-minute changes that you will hopefully see as a challenge to tackle and resolve)
18. Excellent written and verbal communication skills
19. Methodical organisation, strong record keeping and attention to detail
20. Good IT skills, including Microsoft Office, and the ability to learn bespoke internal systems
21. Ability to handle confidential information with discretion
22. Strong interpersonal and communication skills
Why Join This Organisation?
As a global leader in their field, this organisation offers the opportunity to build a career within a highly respected business known for expertise, innovation and continuous improvement.
You'll also benefit from:
23. 25 days holiday + 8 bank holidays, with buy/sell and carry-over options
24. Up to 12% combined pension contribution
25. Hybrid and flexible working options
26. A flexible benefits platform including Life Cover, Private Healthcare, Dental, Gym schemes, Tech scheme, Travel Insurance, Charity Giving and more
27. Health & wellbeing support, including Mental Health First Aiders, Employee Assistance Programme and Smart Health services
28. Paid volunteering / wellbeing days
29. Ongoing training, development and internal progression opportunities
30. Recognition as a UK Top Employer (9 years running)