Job Title: Sales Manager – Contact Centre
Location: Banbury (Office Based)
Salary: Competitive (DOE) + Bonus
Job Type: Full Time, Permanent
About the Role
We’re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns.
This is a hands-on role, managing performance through Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience.
You’ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment.
Key Responsibilities
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Lead and manage contact centre sales teams through Advisors
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Drive performance across KPIs including revenue, conversion and activity
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Support and coach Advisors to maximise sales performance
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Monitor and improve pipeline, productivity and conversion rates
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Work closely with clients, providing updates and performance insights
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Analyse MI and performance data to identify trends and improvements
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Ensure quality, compliance and customer standards are maintained
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Support recruitment, onboarding and training of new sales staff
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Contribute to campaign optimisation and continuous improvement
Requirements
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Minimum 6 months’ experience in a Sales Manager or similar leadership role
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Experience within a contact centre or high-volume sales environment
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Strong understanding of sales KPIs and performance management
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Commercially aware with a target-driven mindset
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Confident working with data, reporting and performance metrics
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Experience managing or mentoring team members
Skills
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Strong leadership and coaching ability
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Excellent communication skills
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Results-driven and highly motivated
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Customer-focused approach
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Organised and able to work in a fast-paced environment
What You’ll Get
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Competitive salary (DOE) + bonus
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Career progression within a growing business
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Supportive and high-energy team environment
If you’re a motivated sales leader looking to take the next step in your career, we’d love to hear from you