Job Description Healthy outcomes start with positive patient experiences. 15 Hours per week / 06:00-14:00 & 11:00-19:00, Occasional 14:00-22:00 cover £12.51 per hour plus Sodexo Benefits Discounted parking permit Location is Colchester Hospital Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: CO4 5LJ Please take the time to read the attached job description Job Introduction Healthy outcomes begin with great patient experiences. As an Helpdesk Operative at Sodexo, based in Colchester Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way. What you’ll do: Welcome patients and visitors with warmth and professionalism Handle incoming phone calls and direct them appropriately Manage email communication efficiently and accurately Prepare, format, and distribute reports Support HR-related tasks as needed Provide essential administrative assistance to the wider team What you bring: Confidence using Microsoft Office and other basic IT systems A strong team spirit and excellent communication skills The ability to stay calm, focused, and organised under pressure Previous admin experience is preferred What we offer: Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones: Mental health and wellbeing resources Employee Assistance Programme (including financial/legal advice & personal support) Free health & wellbeing app with 24/7 virtual GP access Discounts on high street brands for you and your family Salary finance tools and financial wellbeing resources Retirement savings plan and life insurance Full training and protective uniform provided. Opportunities to gain experience through learning and development. Cycle to Work scheme & volunteering opportunities. Flexible working and a dynamic team environment Competitive pay Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications — so don’t wait! About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click hereto read more about what we do to promote an inclusive culture. Sodexo Disability, Ability network, So Together, Generations and Origins.