We are recruiting for the Retention Support team to help families stay protected.
Provisional Start: ASAP
Location: Milton Keynes
Working Pattern: Monday to Friday, 9am - 6pm
Responsibilities
* Supporting the Retentions Team by completing daily administrative tasks.
* Taking inbound calls from customers and passing them over to their advisor.
* Managing lapsed policy notifications from insurers and uploading them to our dialling system.
* Managing your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
* Sharing ideas and feedback to improve processes, profitability, and the overall customer experience.
* Staying up to date with insurer processes, attending training and webinars, and completing 15 hours of CPD annually.
* Occasionally you may be expected to reach out to families by phone, whose Life Insurance policies are at risk of lapsing, understand their situation, and help them stay protected.
Qualifications
* Excellent communication skills.
* Experience in an office–based administrative environment.
* Resilience and empathy. This is a fast‑paced, people‑first role.
* Ability to work independently and collaboratively within a supportive team.
* Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus.
Benefits
* £27,500 basic salary
* Quarterly performance‑based bonus
* Industry‑leading training & ongoing development
* Life, Critical Illness & Income Protection cover
* Buy/Sell up to 5 days of holiday
* Your birthday off
* Recognition and rewards for delivering great outcomes
* And more.
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