Overview
We’re looking for a Welcome Manager to work across outdoor sites in the Lake District. You will primarily be based at Wray Castle (LA22 0JA), and will help our teams across outdoor sites create experiences that drive visitor growth and repeat visits. This will include developing waymarked routes, outdoor trails and visitor itineraries.
This role is based on annualised hours, with the number of hours per month varying, but salary paid in 12 equal instalments over the year. Regular weekend working and working during school holidays are a requirement. The arrangement could be negotiable if you need to work the same hours each week. A full driving licence is required as you will drive to different sites as part of your working day. If you would like to apply, please upload a CV and Supporting Statement to the National Trust Jobs website and provide evidence of the skills listed in the “Who we are looking for” section below. Refer to the additional information attached to this advertisement for full understanding of the role.
Note: This role includes an important notice about redeployment priority for National Trust employees who are under formal notice of redundancy.
What it’s like to work here
You’ll be part of the Lakes and Eden Property Group, bringing together the National Trust’s built and designed heritage across Lake District landscapes. Roles include work at sites such as Aira Force, Tarn Hows, Beatrix Potter’s Hilltop and more. You’ll be based at Wray Castle (LA22 0JA) with requirement to work at other National Trust sites in the Lake District as needed by the role.
What you'll be doing
* Lead the development of the visitor experience in the outdoors, focusing on Wray, Tarn Hows, Aira Force, Acorn Bank and other visitor places (permissive paths, car parks and popular walks).
* Provide duty management cover for Wray as part of a rota.
* Contribute to creating a positive, inclusive, collaborative work environment aligned with the Trust’s strategy.
* Work closely with cross-departmental colleagues to lead staff and volunteers to deliver excellent visitor service, presentation standards and conservation standards.
* Liaise with contractors when working with Site Managers, Facilities Managers and other Welcome Managers.
* Share responsibility for key performance indicators (KPIs) across membership recruitment, visitor satisfaction and fundraising.
* Refer to the full role profile attached to understand the full scope; you do not need to have all listed knowledge, skills and experience.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please demonstrate how you meet the minimum criteria below:
* Understanding of visitor experience and service leadership
* Ability to support team management and development
* Awareness of commercial considerations and financial performance
* Knowledge of operational delivery and risk management
* Experience in communication and stakeholder engagement
Additional criteria for all other applicants: we’d love to hear from you if you’re:
* Experienced in visitor services, tourism, heritage or similar situations
* Naturally curious about people, and motivated to give the highest standards of service
* Highly organised
* A confident leader
* Adept at managing financial performance
* Up for a challenge, adaptable and responsive under pressure
* Full driving licence is required as you’ll need to drive to different sites
The package
The National Trust motto is “For everyone, for ever.” We’re committed to an inclusive culture where everyone belongs. We welcome and value difference, and we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working wherever possible
* Employee assistance programme
* Free parking at most Trust places
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